[pianotech] Scheduling

[Rob Mitchell]

I try to get two things from every customer before I leave: an email address
(if I don't already have it) and the next booking.  If they are willing to
make an appointment, I write it down on the back of another business card
and hand it to the customer.   

 

But I've learned to view those 6 month-out appointments as tentative, at
best.  I always reconfirm with the customer a couple of weeks before the
appointment.  Even then, I show up sometimes and get the blank, "oh, was
that today" look.  

 

Rob

 

Mitchell Piano Service

(415) 994-1030

 <http://www.mitchellpianoservice.com/> www.mitchellpianoservice.com

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Matthew Todd
Sent: Tuesday, October 06, 2009 8:04 PM
To: pianotech at ptg.org
Subject: [pianotech] Scheduling

 


I would like to get everyone's input on scheduling appointments six months
out before leaving the customer's home.  I just scheduled a few this past
week.  I don't want to do too many until I get a feel for this method.  On
one hand it can be good because you have that time slot taken.  But on the
other hand, how often would a customer call to cancel right before the
appointment, creating a hole?  I guess there is no way to know, which is why
I only did a few.

 

Just wondering who has had success with this, and who hasn't.

 

Thanks!

TODD PIANO WORKS 
Matthew Todd, Piano Technician 
(979) 248-9578

http://www.toddpianoworks.com <http://www.toddpianoworks.com/> 

 

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