Yes, to both. I always show up and I always leave a voice message if they are not home. This is what I say. "hi Edna, this is Jerry Groot. (with a smile in the tone of my voice) I'm just calling to make sure that you are still planning on me to tune the piano tomorrow at 2 PM. I will plan on this UNLESS, I hear otherwise at" and then I leave my business phone number. I have some that return my call confirming but most do not because I said "unless I hear otherwise." I very rarely find that no one is home after that. It works very well and only takes a few minutes. In fact, I would rather get voice mail. That way they can't start blabbing taking up time. That doesn't eliminate them from being late however.. I hang around for 15 minutes as I always do just in case. Jer From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of wimblees at aol.com Sent: Wednesday, October 07, 2009 2:23 PM To: pianotech at ptg.org Subject: Re: [pianotech] Scheduling As much as I dread doing this, I always call them all the night before to remind them even if they were only scheduled 2 weeks ago. I'd rather have them cancel then than to drive all the way there and find nobody home or a house for sale. Jer This is something I just need to get in the habit of doing. But what do you do when you get a voice mail? Do you assume they got the message, and go anyway? Or do you not show up? Wim -----Original Message----- From: Gerald Groot <tunerboy3 at comcast.net> To: pianotech at ptg.org Sent: Wed, Oct 7, 2009 1:51 am Subject: Re: [pianotech] Scheduling As much as I dread doing this, I always call them all the night before to remind them even if they were only scheduled 2 weeks ago. I'd rather have them cancel then than to drive all the way there and find nobody home or a house for sale. Jer From: <mailto:pianotech-bounces at ptg.org> pianotech-bounces at ptg.org [ <mailto:pianotech-bounces at ptg.org?> mailto:pianotech-bounces at ptg.org] On Behalf Of <mailto:wimblees at aol.com> wimblees at aol.com Sent: Tuesday, October 06, 2009 11:32 PM To: <mailto:pianotech at ptg.org> pianotech at ptg.org Subject: Re: [pianotech] Scheduling Matthew I had never done pre-scheduling before I came to Hawaii,until I bought the client list from the widow of a tuner. He had his customers "programmed" to where they were insisting to pre-schedule, not just 6 months ahead, but even a year ahead. I've been doing this now for 2 years, and it's great. Before I leave, I get out my palm pilot and schedule the next appointment, and write it on the tuning ticket as well. When I get home, I've created a spreadsheet on which I keep track of all my pre-schedules. I also have programmed my data base to show me which customers are pre-scheduled. Then by about the 15th of every month, I look at my calendar/palm pilot, and cross reference that with my spreadsheet and database. I send out a reminder card 2 weeks before the appointment to remind my customers I'm coming, giving them a chance to cancel or change the appointment. No, it's not fool proof. Some customers will call to cancel. Some will re-schedule. Some will totally forget to call me, and won't be home. I had one the other day, after I showed up, say. "Oh, I'm sorry, I forgot to call you to tell you not to come. I don't need it tuned". And when I got to one house a couple of months ago, there was a for sale sign in front of the house, and the house was empty. But, by the same token, I've had customers call me 3 or 4 months ahead of schedule to re-schedule to another day, because they knew they were going to be busy, or off island, for the day I was supposed to show up. So while it may be a hassle for some customers, and for you, to keep it all straight, for the most part it works great. Most of my customers are home, and they appreciate not only the post card, but also that I am conscientious enough to make sure their pianos are kept in tune, even though some of them don't even play it any more. Almost two thirds of my customers are pre-scheduled for either 6 months or a year. This month alone, I have 32 appointments already scheduled. Wim -----Original Message----- From: Matthew Todd < <mailto:toddpianoworks at att.net> toddpianoworks at att.net> To: <mailto:pianotech at ptg.org> pianotech at ptg.org Sent: Tue, Oct 6, 2009 5:03 pm Subject: [pianotech] Scheduling I would like to get everyone's input on scheduling appointments six months out before leaving the customer's home. I just scheduled a few this past week. I don't want to do too many until I get a feel for this method. On one hand it can be good because you have that time slot taken. But on the other hand, how often would a customer call to cancel right before the appointment, creating a hole? I guess there is no way to know, which is why I only did a few. Just wondering who has had success with this, and who hasn't. Thanks! TODD PIANO WORKS Matthew Todd, Piano Technician (979) 248-9578 <http://www.toddpianoworks.com/> http://www.toddpianoworks.com _____ <http://www.avast.com/> avast! Antivirus: Outbound message clean. Virus Database (VPS): 091006-0, 10/06/2009 Tested on: 10/7/2009 7:51:29 AM avast! - copyright (c) 1988-2009 ALWIL Software. _____ avast! Antivirus <http://www.avast.com> : Outbound message clean. Virus Database (VPS): 091007-0, 10/07/2009 Tested on: 10/7/2009 3:28:28 PM avast! - copyright (c) 1988-2009 ALWIL Software. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20091007/d06e1c4b/attachment.htm>
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