Thanks for the Support gents I called the client and..., delivered the message in my usualy professional manner but with lower blood pressure. The client is still shopping and I used all your suggestions as defusing the all gen-u-whine Steinway parts thing. She is very interested again and may yet come. Keith,.... the "If you had to choose superior performance over authenticity, what would you choose" was the best. Guess what the answer was? Performance Thanks my brothers Dale Erwin... RPT Mason & Hamlin/Steinway/U.S pianos www.Erwinspiano.com 209-577-8397 -----Original Message----- From: Ed Foote <a440a at aol.com> To: pianotech <pianotech at ptg.org> Sent: Mon, Apr 30, 2012 1:41 pm Subject: Re: [pianotech] Gen-u-whine Steinway parts Dale Erwin Sent: Monday, April 30, 2012 11:25 AM To: pianotech at ptg.org Subject: [pianotech] Gen-u-whine Steinway parts Hi Guys Well it finally happened, a prospective client who was scheduled to see a very nice Steinway B we have for sale and declined to even come see it because she spoke with the dealer and learned how non ge-u-whine parts degrades the piano. Its not s a Steinway anymore! Greetings, I can only suggest speaking what is inarguably true, ie, that in your opinion, the customer has been led astray by a marketing ploy that doesn't have much basis in reality. If that message were delivered in the proper spirit, then the customer will either reconsider or not, but whatever happens, it will be the optimum result for you. Perhaps it is better, Dale, that you didn't sell your piano to a stupid customer. The universe rewards us with good luck wrapped in a lesson, and sometimes all it takes is a little time to open it up. Regards, Ed Foote RPT -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://www.moypiano.com/ptg/pianotech.php/attachments/20120430/c9865168/attachment.htm>
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