[pianotech] Gen-u-whine Steinway parts

[Ed Foote]

 Dale Erwin
Sent: Monday, April 30, 2012 11:25 AM
To: pianotech at ptg.org
Subject: [pianotech] Gen-u-whine Steinway parts
 

Hi Guys
   Well it finally happened, a prospective client who was scheduled to see a very nice Steinway B we have for sale and declined  to even come see it because she spoke with the dealer and learned how non ge-u-whine parts degrades the piano. Its not s a Steinway anymore!  


Greetings, 
      I can only suggest speaking what is inarguably  true, ie, that in your opinion,  the customer has been led astray by a marketing ploy that doesn't have much basis in reality.  If that message were delivered in the proper spirit, then the customer will either reconsider or not, but whatever happens, it will be the optimum result for you.  
      Perhaps it is better, Dale, that you didn't sell your piano to a stupid customer.  The universe rewards us with good luck wrapped in a lesson, and sometimes all it takes is a little time to open it up.  


Regards, 
Ed Foote RPT


 
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