[pianotech] priorities

[Joseph Giandalone]

Geez, you guys, does being a "Professional" mean that you always have to measure time in terms of lost dollars and "productivity"??

To me, there's always a plus side to a missed appointment. I get to read some more of a book I always have with me; get to take a long, leisurely lunch beak; get to take a pleasant walk with my dog, perhaps in a place I haven't explored before. There's always more pianos to stick your head inside of. Stop and smell that rose, dude.

Joseph Giandalone, RPT
Conway, MA


On Apr 9, 2012, at 1:13 PM, Delwin D Fandrich wrote:

> Yes, we do. My rule is 24 hours’ notice but I’ll (usually) accept the night before.
>  
> And your time was wasted unless you had planned on having a completely nonproductive day in your shop.
>  
> ddf
>  
> Delwin D Fandrich
> Piano Design & Fabrication
> 6939 Foothill Court SW, Olympia, Washington 98512 USA
> Phone  360.515.0119 — Cell  360.388.6525
> del at fandrichpiano.com — ddfandrich at gmail.com
>  
> From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Oftnrwim at aol.com
> Sent: Thursday, April 05, 2012 6:11 PM
> To: pianotech at ptg.org
> Subject: Re: [pianotech] priorities
>  
> We have a different opinion and solution to this problem. Ok. But now the next question. Instead of being stood up at the door, what if she calls (pick one), an hour, two hours, the night before, a day before, any time, which doesn't allow you enough time to schedule someone else in that time slot, do you still charge her for lost income and a no show? I realize travel time is worth something, and since I was staying home to work in the shop anyway, the time was not wasted. But what if its the first appointment of the day, and you've got several others to do? Wasted time is wasted time.
>  
> Wim  
>  

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