Yes, we do. My rule is 24 hours’ notice but I’ll (usually) accept the night before. And your time was wasted unless you had planned on having a completely nonproductive day in your shop. ddf Delwin D Fandrich Piano Design & Fabrication 6939 Foothill Court SW, Olympia, Washington 98512 USA Phone 360.515.0119 — Cell 360.388.6525 <mailto:del at fandrichpiano.com> del at fandrichpiano.com — <mailto:ddfandrich at gmail.com> ddfandrich at gmail.com From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of tnrwim at aol.com Sent: Thursday, April 05, 2012 6:11 PM To: pianotech at ptg.org Subject: Re: [pianotech] priorities We have a different opinion and solution to this problem. Ok. But now the next question. Instead of being stood up at the door, what if she calls (pick one), an hour, two hours, the night before, a day before, any time, which doesn't allow you enough time to schedule someone else in that time slot, do you still charge her for lost income and a no show? I realize travel time is worth something, and since I was staying home to work in the shop anyway, the time was not wasted. But what if its the first appointment of the day, and you've got several others to do? Wasted time is wasted time. Wim -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://www.moypiano.com/ptg/pianotech.php/attachments/20120409/d377cfca/attachment.htm>
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