[pianotech] Customer dilemma

[David Love]

I wouldn't do that.  The job was done and they owe the money.  If the check
was lost or destroyed you don't have to chalk it up to experience.  What if
it was for $1000 or $5000, let it ride?  If they have to write a stop
payment on the lost check and there is a fee then you allow them to deduct
that from the bill.  They still owe the money and are responsible for the
bill.  Do you imagine if you pay your auto mechanic with a check and it gets
lost that you won't still owe them the money?  If the client isn't willing
to pay the bill why would you worry about losing them as a client?  Are we
so afraid of our customers that we're scared to ask them to pay us?  Man up,
quit living in fear of one customer and ask them for what they owe.  No
wonder some techs complain about not making a living.

David Love
www.davidlovepianos.com

-----Original Message-----
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Gerald Groot
Sent: Saturday, June 18, 2011 8:41 AM
To: pianotech at ptg.org
Subject: Re: [pianotech] Customer dilemma

The more I think about this, the more I think that perhaps the other thing
that you could do, seeing as how it was apparently all your fault, is to
just chalk it up and forget about it... I've run checks through the washing
machine before too forgetting to take my wallet or my checks out of my
pocket....  I just let it ride...  Better to learn from our own mistakes
than to lose a client by pestering them for something that sounds like,
wasn't even her fault to begin with.  :)

Jer Groot


-----Original Message-----
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Wally Scherer
Sent: Saturday, June 18, 2011 11:28 AM
To: Ken & Pat Gerler; pianotech at ptg.org
Subject: Re: [pianotech] Customer dilemma

I suppose there is a slight chance that your scenario is the case, but I
rather suspect that it was a check, as the husband seemed to think so also.
But I still haven't heard from the wife.

Wally

--- On Sat, 6/18/11, Ken & Pat Gerler <kenneth.gerler at prodigy.net> wrote:

> From: Ken & Pat Gerler <kenneth.gerler at prodigy.net>
> Subject: Re: [pianotech] Customer dilemma
> To: pianotech at ptg.org
> Date: Saturday, June 18, 2011, 10:26 AM
> Wally,
> Noting the paragraph from your original message.  How
> many weeks after the job were you checking the record? 
> It could be you did get cash and forgot to mark "cash" on
> the ticket.??!!
> 
> Ken Gerler
> 
> > 
> > Checking on one customer's records a few weeks ago I
> noticed that my deposit record did NOT show a check from
> them, even though my copy of their receipt was marked
> "paid". (No indication of cash.) I called the lady and left
> a recorded message asking if she would let me know if the
> check cleared her bank, explaining that I could have
> misplaced it.
> 
>