[pianotech] Customer dilemma

[Al Guecia/Allied PianoCraft]

Could not have said it better! 

Go after your money. If you loose that customer, it's not one you want. Period!

Al -
High Point, NC



On Jun 19, 2011, at 2:14 AM, David Love wrote:

> I wouldn't do that.  The job was done and they owe the money.  If the check
> was lost or destroyed you don't have to chalk it up to experience.  What if
> it was for $1000 or $5000, let it ride?  If they have to write a stop
> payment on the lost check and there is a fee then you allow them to deduct
> that from the bill.  They still owe the money and are responsible for the
> bill.  Do you imagine if you pay your auto mechanic with a check and it gets
> lost that you won't still owe them the money?  If the client isn't willing
> to pay the bill why would you worry about losing them as a client?  Are we
> so afraid of our customers that we're scared to ask them to pay us?  Man up,
> quit living in fear of one customer and ask them for what they owe.  No
> wonder some techs complain about not making a living.
> 
> David Love
> www.davidlovepianos.com
> 
> -----Original Message-----
> From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
> Of Gerald Groot
> Sent: Saturday, June 18, 2011 8:41 AM
> To: pianotech at ptg.org
> Subject: Re: [pianotech] Customer dilemma
> 
> The more I think about this, the more I think that perhaps the other thing
> that you could do, seeing as how it was apparently all your fault, is to
> just chalk it up and forget about it... I've run checks through the washing
> machine before too forgetting to take my wallet or my checks out of my
> pocket....  I just let it ride...  Better to learn from our own mistakes
> than to lose a client by pestering them for something that sounds like,
> wasn't even her fault to begin with.  :)
> 
> Jer Groot
> 
> 
> -----Original Message-----
> From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
> Of Wally Scherer
> Sent: Saturday, June 18, 2011 11:28 AM
> To: Ken & Pat Gerler; pianotech at ptg.org
> Subject: Re: [pianotech] Customer dilemma
> 
> I suppose there is a slight chance that your scenario is the case, but I
> rather suspect that it was a check, as the husband seemed to think so also.
> But I still haven't heard from the wife.
> 
> Wally
> 
> --- On Sat, 6/18/11, Ken & Pat Gerler <kenneth.gerler at prodigy.net> wrote:
> 
>> From: Ken & Pat Gerler <kenneth.gerler at prodigy.net>
>> Subject: Re: [pianotech] Customer dilemma
>> To: pianotech at ptg.org
>> Date: Saturday, June 18, 2011, 10:26 AM
>> Wally,
>> Noting the paragraph from your original message.  How
>> many weeks after the job were you checking the record? 
>> It could be you did get cash and forgot to mark "cash" on
>> the ticket.??!!
>> 
>> Ken Gerler
>> 
>>> 
>>> Checking on one customer's records a few weeks ago I
>> noticed that my deposit record did NOT show a check from
>> them, even though my copy of their receipt was marked
>> "paid". (No indication of cash.) I called the lady and left
>> a recorded message asking if she would let me know if the
>> check cleared her bank, explaining that I could have
>> misplaced it.
>> 
>> 
> 
> 

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