[pianotech] Customer dilemma

[tnrwim at aol.com]

Wally

I had that happen to me a year or so ago. I know I got a check, because I put the check number of the receipt. But when I got home, there was no check. I asked the customer to write me another one, presuming it flew away, or something. She said she would stop payment on the check, and she would deduct that from the amount she owed me. I asked if she wouldn't mind waiting a month to see if her check cleared. After a month, I wrote her a very nice letter, and a couple of days later, I received another check fom her, for the full amount.

The big difference here is that she and I communicated. It seems that this lady doesn't want to pay you. I would suggest you write her a nice letter, asking to please send another check, and even offer to deduct the stop payment amount. Be sure she understands that it's your fault for loosing the check. Unfortunately, if she doesn't write you another check, there really isn't much you can do about it. She can show that she paid the bill. What you do with the check after she gives it to you is your responsibly/fault, and she isn't responsible for your "sloppiness". 

Wim  










-----Original Message-----
From: Wally Scherer <afinetune at yahoo.com>
To: pianotech <pianotech at ptg.org>
Sent: Fri, Jun 17, 2011 9:59 am
Subject: [pianotech] Customer dilemma


When I give my customer a receipt, I always mark it "paid" when they pay me. If 
t is cash I also write the word "cash". When I make a deposit, I always keep a 
og of the check information.
Checking on one customer's records a few weeks ago I noticed that my deposit 
ecord did NOT show a check from them, even though my copy of their receipt was 
arked "paid". (No indication of cash.) I called the lady and left a recorded 
essage asking if she would let me know if the check cleared her bank, 
xplaining that I could have misplaced it.
After a week or so, when I didn't hear from her, I left another message, very 
olitely, explaining that I might have misplaced the check, and to let me know 
f it had cleared her bank. No response.
Then I stopped by the house when I was in the area and spoke to the husband, who 
aid he thought it was his wife's checking account, and that he would check with 
er later and let me know. I left my card with him. No response. (He had 
ssisted me in moving the piano to another room before I tuned it that day, so 
e was aware that I had been there and did the work.)
The bill was under $200, but I could use the money. I have searched all over my 
esk area in case I might have misplaced it, but nothing. 
What would you do in a case like this? Keep leaving phone messages? Or, is there 
ome other way I could get the information I need. I don't know what their bank 
s.
A FINE TUNE - Piano Tuning & Repairs
allace T. Scherer, piano technician, music educator
020 Canal Drive, Lake Worth, Florida, 33463-8014
elephone: 561-432-4121
eb page: http://aftune.angelfire.com
-----------------------------------------------
REE TICKETS: http://aftune.angelfire.com/freetics.html

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