[pianotech] Customer dilemma

[Gerald Groot]

That's exactly what I would do too Wally.  

Jer Groot

-----Original Message-----
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of David Love
Sent: Friday, June 17, 2011 4:20 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] Customer dilemma

Just bill them again for the total amount and make a note on the bill that
if they have made payment to please provide a photocopy of the front and
back of the check.

David Love
www.davidlovepianos.com
(sent from bb)

-----Original Message-----
From: Wally Scherer <afinetune at yahoo.com>
Sender: pianotech-bounces at ptg.org
Date: Fri, 17 Jun 2011 12:59:13 
To: <pianotech at ptg.org>
Reply-To: pianotech at ptg.org
Subject: [pianotech] Customer dilemma

When I give my customer a receipt, I always mark it "paid" when they pay me.
If it is cash I also write the word "cash". When I make a deposit, I always
keep a log of the check information.

Checking on one customer's records a few weeks ago I noticed that my deposit
record did NOT show a check from them, even though my copy of their receipt
was marked "paid". (No indication of cash.) I called the lady and left a
recorded message asking if she would let me know if the check cleared her
bank, explaining that I could have misplaced it.

After a week or so, when I didn't hear from her, I left another message,
very politely, explaining that I might have misplaced the check, and to let
me know if it had cleared her bank. No response.

Then I stopped by the house when I was in the area and spoke to the husband,
who said he thought it was his wife's checking account, and that he would
check with her later and let me know. I left my card with him. No response.
(He had assisted me in moving the piano to another room before I tuned it
that day, so he was aware that I had been there and did the work.)

The bill was under $200, but I could use the money. I have searched all over
my desk area in case I might have misplaced it, but nothing. 

What would you do in a case like this? Keep leaving phone messages? Or, is
there some other way I could get the information I need. I don't know what
their bank is.

A FINE TUNE - Piano Tuning & Repairs
Wallace T. Scherer, piano technician, music educator
5020 Canal Drive, Lake Worth, Florida, 33463-8014
Telephone: 561-432-4121
Web page: http://aftune.angelfire.com
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