[pianotech] Customer dilemma

[Dean May]

Actually, I think legally even though she can produce a receipt showing the
bill paid, if it says paid by check then she must also be able to produce a
canceled check or else the courts will not consider it to be paid. 

 

Dean

Dean W May                        (812) 235-5272 voice and text

PianoRebuilders.com           (888) DEAN-MAY         

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From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of tnrwim at aol.com
Sent: Friday, June 17, 2011 10:26 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] Customer dilemma

 

Wally

 

I had that happen to me a year or so ago. I know I got a check, because I
put the check number of the receipt. But when I got home, there was no
check. I asked the customer to write me another one, presuming it flew away,
or something. She said she would stop payment on the check, and she would
deduct that from the amount she owed me. I asked if she wouldn't mind
waiting a month to see if her check cleared. After a month, I wrote her a
very nice letter, and a couple of days later, I received another check fom
her, for the full amount.

 

The big difference here is that she and I communicated. It seems that this
lady doesn't want to pay you. I would suggest you write her a nice letter,
asking to please send another check, and even offer to deduct the stop
payment amount. Be sure she understands that it's your fault for loosing the
check. Unfortunately, if she doesn't write you another check, there really
isn't much you can do about it. She can show that she paid the bill. What
you do with the check after she gives it to you is your responsibly/fault,
and she isn't responsible for your "sloppiness". 

 

Wim  

 

 

-----Original Message-----
From: Wally Scherer <afinetune at yahoo.com>
To: pianotech <pianotech at ptg.org>
Sent: Fri, Jun 17, 2011 9:59 am
Subject: [pianotech] Customer dilemma

When I give my customer a receipt, I always mark it "paid" when they pay me.
If 
it is cash I also write the word "cash". When I make a deposit, I always
keep a 
log of the check information.
 
Checking on one customer's records a few weeks ago I noticed that my deposit

record did NOT show a check from them, even though my copy of their receipt
was 
marked "paid". (No indication of cash.) I called the lady and left a
recorded 
message asking if she would let me know if the check cleared her bank, 
explaining that I could have misplaced it.
 
After a week or so, when I didn't hear from her, I left another message,
very 
politely, explaining that I might have misplaced the check, and to let me
know 
if it had cleared her bank. No response.
 
Then I stopped by the house when I was in the area and spoke to the husband,
who 
said he thought it was his wife's checking account, and that he would check
with 
her later and let me know. I left my card with him. No response. (He had 
assisted me in moving the piano to another room before I tuned it that day,
so 
he was aware that I had been there and did the work.)
 
The bill was under $200, but I could use the money. I have searched all over
my 
desk area in case I might have misplaced it, but nothing. 
 
What would you do in a case like this? Keep leaving phone messages? Or, is
there 
some other way I could get the information I need. I don't know what their
bank 
is.
 
A FINE TUNE - Piano Tuning & Repairs
Wallace T. Scherer, piano technician, music educator
5020 Canal Drive, Lake Worth, Florida, 33463-8014
Telephone: 561-432-4121
Web page: http://aftune.angelfire.com <http://aftune.angelfire.com/> 
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