[pianotech] New Business from telephone enquiries

[Leslie Bartlett]

I picked up two customers in a month from a tuner who charges a good bit
more than I, but neither tuned well, nor listened to the customer when he
expressed specific needs about actions.  Some people also seem to think that
high prices make them good.  

 

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From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of pianolover 88
Sent: Friday, August 26, 2011 4:18 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] New Business from telephone enquiries

 

"Good piano tuners aren't cheap, and cheap piano tuners...."

Terry "UniGeezer" Peterson
"Over 50, and not '2' Tired!" 
 <http://unigeezer.com/> www.unigeezer.com



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To: pianotech at ptg.org
From: pwilliams4 at unlnotes.unl.edu
Date: Wed, 27 Jul 2011 10:59:52 -0500
Subject: Re: [pianotech] New Business from telephone enquiries

Also, if folks are looking at price only, they most likely haven't had it
tuned for quite some time and will be a very hard sell on other issues to
make their PSO a nice instrument.  I used to kick myself when folks wouldn't
ask a price, and then, (since I wasn't the most expensive) they would see
the bill and say, "Is that all?"  Oy!   
Paul 





From: 

"Dean May" <deanmay at pianorebuilders.com> 


To: 

<pianotech at ptg.org> 


Date: 

07/27/2011 10:55 AM 


Subject: 

Re: [pianotech] New Business from telephone enquiries

 

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I always try to be the highest in my area, and if I get a sense that the
caller is price shopping I let them know right up front, "Just so you know,
if you are just calling around for quotes, I'm probably the highest in the
area. I've got 30 years experience and I'm very good at what I do." I may
even at that point, if it feels like they aren't going to schedule, go ahead
and recommend some of the cheaper tuners. 
  
I still end up getting most of those calls, but I do lose some. You have to
be willing to lose some if you are priced on the high end. 
  Dean 
Dean W May                        (812) 235-5272 voice and text 
PianoRebuilders.com           (888) DEAN-MAY         
Terre Haute IN 47802           Give us a LIKE on Facebook! Go to
PianoRebuilders.com 

 

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From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of lee innocent
Sent: Wednesday, July 27, 2011 10:20 AM
To: pianotech at ptg.org
Subject: [pianotech] New Business from telephone enquiries 
  
Hello All, 
Wondering how most of you clinch appointments from telephone enquiries.
This is not my forte! These calls tend to be very short once I tell them the
price.  How do you handle telephone enquiries? 
  

  _____  

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