[pianotech] OT, handling customers

[Leslie Bartlett]

I’ll think on this one.  My local doc says “couple weeks and I’ll be
feeling a lot better”………  That ain’t gonna cut it with a sternum which
has been sawn in half……  So I’m thinking more like five weeks, if I force
myself to exercise when I hate it, and build up strength.   I was in a
hospital for a couple hours with a kidney stone once………..  That’s just
about my hospital experience.

les



  _____

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of tnrwim at aol.com
Sent: Monday, September 13, 2010 9:30 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] OT, handling customers



Les



Here is a letter I send to my pre-scheduled appointments when there is
something that has come up. I have done this about a dozen times with very
good results. As the letter says, I would highly recommend you make another
appointment for the customer, and ask them to call if that will not work.
That is much better than asking them to call you to set up another
appointment, because very few of them will do that.



Good luck



Wim



PS.This is sent on your letterhead, of course.



7/27/10

≪Tittle≫ ≪First name≫ ≪last name≫

≪Institution≫≪address≫

≪city≫, ≪state≫ ≪zip≫



Dear ≪First name≫:



We have an appointment to tune your piano scheduled for Saturday, August 6,
at 9 AM.



However, I will not be able to keep that appointment because on Monday I’m
having some minor surgery, and I have been advised not to do anything
strenuous for at least a week.



Unless you have an objection, I would like to reschedule the appointment for
Saturday, August 14, at 1:00 PM.



If this time will not work for you, please call me and we’ll find another
date. Otherwise, I will presume you will there to let me in.



Mahalo for your cooperation.

　

　

Willem Blees, RPT



-----Original Message-----
From: Leslie Bartlett <l-bartlett at sbcglobal.net>
To: pianotech <pianotech at ptg.org>
Sent: Mon, Sep 13, 2010 2:07 pm
Subject: [pianotech] OT, handling customers

For those who have had the inconvenience of medical issues which took you
out of work for a number of weeks, how have you scheduled customers, or
managed to keep them from going to other tuners while you were “laid up”?
I have to be thinking of this fairly quickly I fear, and it’s really rather
worrisome.

Thanks

Les Bartlett

houston

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