Les Here is a letter I send to my pre-scheduled appointments when there is something that has come up. I have done this about a dozen times with very good results. As the letter says, I would highly recommend you make another appointment for the customer, and ask them to call if that will not work. That is much better than asking them to call you to set up another appointment, because very few of them will do that. Good luck Wim PS.This is sent on your letterhead, of course. 7/27/10 «Tittle» «First name» «last name» «Institution»«address» «city», «state» «zip» Dear «First name»: We have an appointment to tune your piano scheduled for Saturday, August 6, at 9 AM. However, I will not be able to keep that appointment because on Monday I’m having some minor surgery, and I have been advised not to do anything strenuous for at least a week. Unless you have an objection, I would like to reschedule the appointment for Saturday, August 14, at 1:00 PM. If this time will not work for you, please call me and we’ll find another date. Otherwise, I will presume you will there to let me in. Mahalo for your cooperation. Willem Blees, RPT «Institution»«address» «city», «state» «zip» Dear «First name»: We have an appointment to tune your piano scheduled for Saturday, August 6, at 9 AM. However, I will not be able to keep that appointment because on Monday I’m having some minor surgery, and I have been advised not to do anything strenuous for at least a week. Unless you have an objection, I would like to reschedule the appointment for Saturday, August 14, at 1:00 PM. If this time will not work for you, please call me and we’ll find another date. Otherwise, I will presume you will there to let me in. Mahalo for your cooperation. Willem Blees, RPT -----Original Message----- From: Leslie Bartlett <l-bartlett at sbcglobal.net> To: pianotech <pianotech at ptg.org> Sent: Mon, Sep 13, 2010 2:07 pm Subject: [pianotech] OT, handling customers For those who have had the inconvenience of medical issues which took you out of work for a number of weeks, how have you scheduled customers, or managed to keep them from going to other tuners while you were “laid up”? I have to be thinking of this fairly quickly I fear, and it’s really rather worrisome. Thanks Les Bartlett houston -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20100913/abaa6044/attachment.htm>
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