[pianotech] basic or full service

[David Ilvedson]

Agreed...

David Ilvedson, RPT
Pacifica, CA  94044

----- Original message ----------------------------------------
From: "David Love" <davidlovepianos at comcast.net>
To: pianotech at ptg.org
Received: 3/12/2010 4:12:18 PM
Subject: Re: [pianotech] basic or  full service


>Ha ha.  Yeah, but my fees are based on full service appointments.  They pay
>more, but they get more.  

>One exception in all this.  I never take accept transfer customers from
>colleagues with whom I do business unless I clear it with them first.  And
>whenever I can't handle a tuning, I try and refer it to someone with whom I
>have a business relationship.  Unless the customer is a sociopath in which
>case I have a special list ;-).    

>David Love
>www.davidlovepianos.com


>-----Original Message-----
>From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
>Of David Ilvedson
>Sent: Friday, March 12, 2010 3:17 PM
>To: pianotech at ptg.org
>Subject: Re: [pianotech] basic or full service

>I think your imagination is getting away from you...I suggest you read my
>post again!  I'm only talking about MY business policy.   I looked at PTG
>ethics, etc. and nothing specific except adhering to good business
>practices...whatever that means.   But, if I found out a PTG member was
>calling my customers and offering to tune their piano for less money that I
>charge, I would file a complaint to PTG.   That is unethical in my book.
>Whether anything would come of it...I don't know.   If a client of mine
>called around and went with someone else, I have no complaint.   I wasn't
>worth the money.   Like you, I don't care.   

>I wouldn't be losing customers to you because of less money... '-]  

>David Ilvedson, RPT
>Pacifica, CA  94044