[pianotech] basic or full service

[David Ilvedson]

I think just a little extra service and no charge to regular customers is the way to go...

David Ilvedson, RPT
Pacifica, CA  94044

----- Original message ----------------------------------------
From: Qshooterq at aol.com
To: pianotech at ptg.org
Received: 3/12/2010 11:57:12 AM
Subject: Re: [pianotech] basic or  full service



>In a message dated 3/12/10 6:39:19 AM, davidlovepianos at comcast.net writes:


>> In fact, I
>> know a tech locally who offers a discount for the first time fee in order 
>> to
>> encourage people to switch technicians. 
>> 

>In a book I read, called Positively Outrageous Service, the author says 
>"Why do businesses give discounts to strangers and then make the regulars pay 
>full price?"   Most of the time the piano owner will just look for someone 
>else to give a first time discount again. He suggests instead that we give an 
>occasional discount to our regulars.     ---Tom Gorley