[pianotech] basic or full service

[David Love]

Ha ha.  Yeah, but my fees are based on full service appointments.  They pay
more, but they get more.  

One exception in all this.  I never take accept transfer customers from
colleagues with whom I do business unless I clear it with them first.  And
whenever I can't handle a tuning, I try and refer it to someone with whom I
have a business relationship.  Unless the customer is a sociopath in which
case I have a special list ;-).    

David Love
www.davidlovepianos.com


-----Original Message-----
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of David Ilvedson
Sent: Friday, March 12, 2010 3:17 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] basic or full service

I think your imagination is getting away from you...I suggest you read my
post again!  I'm only talking about MY business policy.   I looked at PTG
ethics, etc. and nothing specific except adhering to good business
practices...whatever that means.   But, if I found out a PTG member was
calling my customers and offering to tune their piano for less money that I
charge, I would file a complaint to PTG.   That is unethical in my book.
Whether anything would come of it...I don't know.   If a client of mine
called around and went with someone else, I have no complaint.   I wasn't
worth the money.   Like you, I don't care.   

I wouldn't be losing customers to you because of less money... '-]  

David Ilvedson, RPT
Pacifica, CA  94044