[pianotech] basic or full service

[David Ilvedson]

I think your imagination is getting away from you...I suggest you read my post again!  I'm only talking about MY business policy.   I looked at PTG ethics, etc. and nothing specific except adhering to good business practices...whatever that means.   But, if I found out a PTG member was calling my customers and offering to tune their piano for less money that I charge, I would file a complaint to PTG.   That is unethical in my book.  Whether anything would come of it...I don't know.   If a client of mine called around and went with someone else, I have no complaint.   I wasn't worth the money.   Like you, I don't care.   

I wouldn't be losing customers to you because of less money... '-]  

David Ilvedson, RPT
Pacifica, CA  94044

----- Original message ----------------------------------------
From: "David Love" <davidlovepianos at comcast.net>
To: pianotech at ptg.org
Received: 3/12/2010 2:45:02 PM
Subject: Re: [pianotech] basic or  full service


>Rules about what exactly?  Do you mean I must express to the customer my
>preference that they should be loyal to the tech they used last and how dare
>they call me and put me at risk for an ethics violation with the guild???
>Yipes!  People switch techs for various reasons, sometimes because they
>weren't happy, sometimes for cost, sometimes because someone referred them
>to someone else and they don't have any particular gripe, sometimes because
>you didn't wipe your feet or your breath stinks, sometimes because they're
>just fickle and want to try something new.  Who knows and who cares really.
>I don't.  I suppose if I purposefully went out to undermine somebody's
>relationship with a tech I might be guilty of being unethical or at least a
>schmuck.  I certainly hope the guild doesn't have rules about under what
>circumstance you can take on a new customer.  If so, maybe we should insist
>that all new customers submit their names and we draw assignments from a
>pool.  

>Anyway, then I'd have to give back all those customers of yours I have now
>(just kidding).  

>David Love
>www.davidlovepianos.com


>-----Original Message-----
>From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
>Of David Ilvedson
>Sent: Friday, March 12, 2010 1:32 PM
>To: pianotech at ptg.org
>Subject: Re: [pianotech] basic or full service

>Aren't there PTG "rules" about this sort of thing...?   Code of ethics?   If
>a piano owner calls me, I normally ask when it was last serviced.   If they
>say, 6 months or a year or whatever, I ask who tuned it last.   If the tech
>is someone I know to be good, I will let them know that and ask what was the
>problem?   Most of the time it is a referral or they didn't think the last
>tech did a good job.   

>David Ilvedson, RPT
>Pacifica, CA  94044