Ok, help me out here. I've explained myself three or four times now, without apparent result, so I'll give up. How do you guys price this work? Are people everywhere but here ready to spend $100+ to have their piano cleaned? Ron N It all depends on what we do to make the piano look better. Some owners don't care what the piano looks like, as long as it plays and sounds right. But there are some customers who would rather you spend an hour cleaning the piano, and don't care what it sounds or plays like. I offer the cleaning, case touch up, etc, as an additional service, and it's all based on how much time I spend, just like my regulating, voicing, repairing, is based on how much time I spend. I think what you're trying to say, Ron, is that you don't stress the cleaning, polishing, etc., part of your service call unless the customer asks for it. But there are tuners who stress that part of the service call as much, if not more, than the technical part. Wim -----Original Message----- From: Ron Nossaman <rnossaman at cox.net> To: pianotech at ptg.org Sent: Wed, Mar 10, 2010 10:52 am Subject: Re: [pianotech] Premium service William Monroe wrote: > I really don't think I should have to get grubby lubricating > key bushings or some such. If it needs it, I do it. I do too, as it becomes part of the job at that point. >Honestly Ron, just > because something is cosmetic only doesn't make it valueless. The field > we work in is the arts. Aesthetics are part of it, and just because the > aesthetic portion of piano work ranks rather low on your scale, doesn't > mean it's that way for everyone (or even the majority). And certainly > it doesn't justify condescension like your comparison to caster > detailing. It really was condescending, Ron, unjustly so. It wasn't meant to be condescending. It was meant to make the point that cleaning for cosmetics sake isn't a necessity for the function of the instrument, but insisting on cleaning the soundboard and plate (when you won't be in there with your hands) is no different from insisting on cleaning the casters. It's arbitrary. The manufacturer chose those big brass wheels for a visual aesthetic, rather than any functional purpose that ugly rubber wheels would serve. And I didn't say cleaning was valueless, did I? I said it was non performance cosmetic. >David simply > suggested vacuuming, you were clearly mocking the mere suggestion of > it. No, I wasn't, at least not intentionally. I am baffled that people elsewhere would actually pay what it cost to do. They typically won't here. >Would it really be so difficult to simply say something without > being patronizing? I wasn't aware I was being patronizing. Ok, help me out here. I've explained myself three or four times now, without apparent result, so I'll give up. How do you guys price this work? Are people everywhere but here ready to spend $100+ to have their piano cleaned? Ron N -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20100310/bc29b99d/attachment.htm>
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