[pianotech] Fw: customers

Tom Driscoll tomtuner at verizon.net
Mon Aug 23 18:30:21 MDT 2010



  Hi Jer,
  I usually get excuses when I call, I'm in a meeting, or a voice mail.  These folks knew that I'd be calling again.  I'm tired of the excuses.  I'm glad you guys out there are having better success at repeat tunings.  

  Marshall

  Dude,
   Lighten up !
  They can be reasons not excuses.Believe it or not piano tuning is way down the priority list for most people. 
  Do I wish everyone tuned their piano twice a year? Yes , but if you continue to provide prompt, courteous service and keep the clients best interest in mind the work will come.
   Tom D.
   
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