[pianotech] customers

[Gerald Groot]

Exactly Paul.  

 

Marshall, we sometimes get the same excuses.  Patience Marshall, patience.
While they may have expected your call they had no idea when it was coming
in.  How often haven't we received a call ourselves that just happened to be
untimely?  We were walking out the door?  We had to return the call or ask
them to call back later because we were busy or on another line?  The same
thing happens to them.  

 

I find too that many times when leaving messages, the wrong person gets the
message.  A kid, or maybe the spouse who could care less.  The message then
gets deleted and the real person involved never receives it.  That same
person then may assume that we never called in the first place sometimes
then, calling someone else because of this.  So it's important to be
persistent to the point of at least trying our hardest to talk to the person
in charge at least once or getting their personal cell phone number so that
we can get a hold of them.  While this is not always possible, I try my best
to do this.  

 

I've had spouses that were very rude!  I don't put up with to much as you
know.  If that happens then I will point out the fact that it was THEIR
spouse that asked ME to call THEM and that is what I am doing.  I am doing
them a favor.  The least they can do is to be polite to me, if they expect
me to be polite back.  That usually calms them down a bit.  Although, I
don't have to take that avenue very often.  

 

Jer

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of paul bruesch
Sent: Monday, August 23, 2010 9:29 AM
To: pianotech at ptg.org
Subject: Re: [pianotech] customers

 

Marshall,

Then ask "What time should I call you back?"  If the spouse answers, I'll
ask when s/he (piano person) will be home for me to call back. When I've
left messages with spouses, it's been rare to get the call back, so I stay
on the "offensive".

When they decline a 6-month or 1-year tuning, I ask if it's OK for me to
call back in 6 months or in another year. Nearly always they say "Sure."
That's no guarantee that they'll schedule when I call back after the
interval, but at least it indicates that they aren't put off by my calls.

Paul Bruesch
Stillwater, MN

 

On Mon, Aug 23, 2010 at 8:18 AM, Marshall Gisondi <pianotune05 at hotmail.com>
wrote:

<snip> 

Hi Jer,
I usually get excuses when I call, I'm in a meeting, or a voice mail.  These
folks knew that I'd be calling again.  I'm tired of the excuses.  I'm glad
you guys out there are having better success at repeat tunings.  
Marshall

</snip> 

 

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