[pianotech] repeat business

[Ryan Sowers]

I think it is important to have a secretary to make reminder calls. Its more
professional than making them yourself. Having a friendly female voice on
phone is the way to go. Also its easier for your phone person to talk you
up. You can't do that nearly as effectively yourself.

Ryan Sowers

On Wed, Aug 18, 2010 at 3:05 AM, Gregor _ <karlkaputt at hotmail.com> wrote:

>  I used to call customers too, but I don´t do it anymore because I feel
> it´s annoying and embarrassing. Nowadays I send postcards every 12 month.
> The front side is the very same like my business card and the back side
> reads: your piano was not tuned for more than 12 month. When a customer does
> not answer after 4 years I kick him out of my data base. Immediate feedback
> is about 10 %, but many customers call back after a few weeks or months.
> Usually the card is laying anywhere in the flat so that it is seen by the
> customer and his friends or visitors. And the day will come that he decides
> to call me.
>
> Gregor
>
> ------------------------
> piano technician - tuner - dealer
> Münster, Germany
> www.weldert.de
>
>
>
>
> ------------------------------
> From: pianotune05 at hotmail.com
> To: pianotech at ptg.org
>
> Date: Tue, 17 Aug 2010 14:25:41 -0400
> Subject: [pianotech] repeat business
>
> Hi Everyone,
> Does anyone here have the trouble of getting people to reschedule for their
> 6 month tunings?  I've been told I do quality work.  Maybe I feel it more
> because I haven't been in business as long as someone who might have 300
> customers and 30 of theirs don't return calls or reschedule.  do you guys
> run into things like people not returning calls, moving etc?  I'm finding
> this to be rediculous.
> Marshall
>
> Marshall Gisondi Piano Technician
> Marshall's Piano Service
> *pianotune05 at hotmail.com*
> 215-510-9400
> *www.phillytuner.com *
> Graduate of The School of Piano Technology for the Blind
> www.pianotuningschool.org Vancouver, WA
>
>
>
>
>
>
>


-- 
Ryan Sowers, RPT
Puget Sound Chapter
Olympia, WA
www.pianova.net
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