[pianotech] repeat business

[Gary]

That tends to be my philosophy too.  Many times a customer will say 
something like 'yeah, I got your card six months ago...'. 


Gregor _ wrote:
> I used to call customers too, but I don´t do it anymore because I feel 
> it´s annoying and embarrassing. Nowadays I send postcards every 12 
> month. The front side is the very same like my business card and the 
> back side reads: your piano was not tuned for more than 12 month. When 
> a customer does not answer after 4 years I kick him out of my data 
> base. Immediate feedback is about 10 %, but many customers call back 
> after a few weeks or months. Usually the card is laying anywhere in 
> the flat so that it is seen by the customer and his friends or 
> visitors. And the day will come that he decides to call me.
>
> Gregor
>
> ------------------------
> piano technician - tuner - dealer
> Münster, Germany
> www.weldert.de
>
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> ------------------------------------------------------------------------
> From: pianotune05 at hotmail.com
> To: pianotech at ptg.org
> Date: Tue, 17 Aug 2010 14:25:41 -0400
> Subject: [pianotech] repeat business
>
> Hi Everyone,
> Does anyone here have the trouble of getting people to reschedule for 
> their 6 month tunings?  I've been told I do quality work.  Maybe I 
> feel it more because I haven't been in business as long as someone who 
> might have 300 customers and 30 of theirs don't return calls or 
> reschedule.  do you guys run into things like people not returning 
> calls, moving etc?  I'm finding this to be rediculous.
> Marshall
>
> Marshall Gisondi Piano Technician
> Marshall's Piano Service
> */pianotune05 at hotmail.com/*
> 215-510-9400
> */www.phillytuner.com <http://www.phillytuner.com/> /*
> Graduate of The School of Piano Technology for the Blind 
> www.pianotuningschool.org <http://www.pianotuningschool.org/> 
> Vancouver, WA
>
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