Not sure I totally agree with that. It takes that personal connection away. Use a secretary for reminder calls the day before. My 13yr. old daughter has been doing mine for 2yrs. now, people luv it. Rick Ucci/ Ucci Piano www.uccipiano.com On Aug 18, 2010, at 10:57 AM, Ryan Sowers <tunerryan at gmail.com> wrote: > I think it is important to have a secretary to make reminder calls. > Its more professional than making them yourself. Having a friendly > female voice on phone is the way to go. Also its easier for your > phone person to talk you up. You can't do that nearly as effectively > yourself. > > Ryan Sowers > > On Wed, Aug 18, 2010 at 3:05 AM, Gregor _ <karlkaputt at hotmail.com> > wrote: > I used to call customers too, but I don´t do it anymore because I fe > el it´s annoying and embarrassing. Nowadays I send postcards every 1 > 2 month. The front side is the very same like my business card and t > he back side reads: your piano was not tuned for more than 12 month. > When a customer does not answer after 4 years I kick him out of my > data base. Immediate feedback is about 10 %, but many customers call > back after a few weeks or months. Usually the card is laying anywhe > re in the flat so that it is seen by the customer and his friends or > visitors. And the day will come that he decides to call me. > > Gregor > > ------------------------ > piano technician - tuner - dealer > Münster, Germany > www.weldert.de > > > > > From: pianotune05 at hotmail.com > To: pianotech at ptg.org > > Date: Tue, 17 Aug 2010 14:25:41 -0400 > Subject: [pianotech] repeat business > > Hi Everyone, > Does anyone here have the trouble of getting people to reschedule > for their 6 month tunings? I've been told I do quality work. Maybe > I feel it more because I haven't been in business as long as someone > who might have 300 customers and 30 of theirs don't return calls or > reschedule. do you guys run into things like people not returning > calls, moving etc? I'm finding this to be rediculous. > Marshall > > Marshall Gisondi Piano Technician > Marshall's Piano Service > pianotune05 at hotmail.com > 215-510-9400 > www.phillytuner.com > Graduate of The School of Piano Technology for the Blind www.pianotuningschool.org > Vancouver, WA > > > > > > > > > > -- > Ryan Sowers, RPT > Puget Sound Chapter > Olympia, WA > www.pianova.net -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20100819/ef4880dd/attachment.htm>
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