[pianotech] repeat business

Richard Ucci richarducci at comcast.net
Thu Aug 19 06:10:21 MDT 2010


Not sure I totally agree with that.
It takes that personal connection away.
Use a secretary for reminder calls the day before.
My 13yr. old daughter has been doing mine for 2yrs. now, people luv it.

Rick Ucci/ Ucci Piano
www.uccipiano.com


On Aug 18, 2010, at 10:57 AM, Ryan Sowers <tunerryan at gmail.com> wrote:

> I think it is important to have a secretary to make reminder calls.  
> Its more professional than making them yourself. Having a friendly  
> female voice on phone is the way to go. Also its easier for your  
> phone person to talk you up. You can't do that nearly as effectively  
> yourself.
>
> Ryan Sowers
>
> On Wed, Aug 18, 2010 at 3:05 AM, Gregor _ <karlkaputt at hotmail.com>  
> wrote:
> I used to call customers too, but I don´t do it anymore because I fe 
> el it´s annoying and embarrassing. Nowadays I send postcards every 1 
> 2 month. The front side is the very same like my business card and t 
> he back side reads: your piano was not tuned for more than 12 month. 
>  When a customer does not answer after 4 years I kick him out of my  
> data base. Immediate feedback is about 10 %, but many customers call 
>  back after a few weeks or months. Usually the card is laying anywhe 
> re in the flat so that it is seen by the customer and his friends or 
>  visitors. And the day will come that he decides to call me.
>
> Gregor
>
> ------------------------
> piano technician - tuner - dealer
> Münster, Germany
> www.weldert.de
>
>
>
>
> From: pianotune05 at hotmail.com
> To: pianotech at ptg.org
>
> Date: Tue, 17 Aug 2010 14:25:41 -0400
> Subject: [pianotech] repeat business
>
> Hi Everyone,
> Does anyone here have the trouble of getting people to reschedule  
> for their 6 month tunings?  I've been told I do quality work.  Maybe  
> I feel it more because I haven't been in business as long as someone  
> who might have 300 customers and 30 of theirs don't return calls or  
> reschedule.  do you guys run into things like people not returning  
> calls, moving etc?  I'm finding this to be rediculous.
> Marshall
>
> Marshall Gisondi Piano Technician
> Marshall's Piano Service
> pianotune05 at hotmail.com
> 215-510-9400
> www.phillytuner.com
> Graduate of The School of Piano Technology for the Blind www.pianotuningschool.org 
>  Vancouver, WA
>
>
>
>
>
>
>
>
>
> -- 
> Ryan Sowers, RPT
> Puget Sound Chapter
> Olympia, WA
> www.pianova.net
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