I used to call customers too, but I don´t do it anymore because I feel it´s annoying and embarrassing. Nowadays I send postcards every 12 month. The front side is the very same like my business card and the back side reads: your piano was not tuned for more than 12 month. When a customer does not answer after 4 years I kick him out of my data base. Immediate feedback is about 10 %, but many customers call back after a few weeks or months. Usually the card is laying anywhere in the flat so that it is seen by the customer and his friends or visitors. And the day will come that he decides to call me. Gregor ------------------------ piano technician - tuner - dealer Münster, Germany www.weldert.de From: pianotune05 at hotmail.com To: pianotech at ptg.org Date: Tue, 17 Aug 2010 14:25:41 -0400 Subject: [pianotech] repeat business Hi Everyone, Does anyone here have the trouble of getting people to reschedule for their 6 month tunings? I've been told I do quality work. Maybe I feel it more because I haven't been in business as long as someone who might have 300 customers and 30 of theirs don't return calls or reschedule. do you guys run into things like people not returning calls, moving etc? I'm finding this to be rediculous. Marshall Marshall Gisondi Piano Technician Marshall's Piano Service pianotune05 at hotmail.com 215-510-9400 www.phillytuner.com Graduate of The School of Piano Technology for the Blind www.pianotuningschool.org Vancouver, WA -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20100818/68d11d15/attachment.htm>
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