Hi, Marshall Consider this ... if you've got a good, stable climate which is kind to pianos, they won't be far enough out in 6 months for people to want to have another tuning, especially in hard times. But, on the other hand, if you're in a place with a huge change of season between summer and fall, if you tune in August, they'll be out again by mid September. Would you want to have a piano tuned right before the fall weather change? I wouldn't. Hang in there, don't be too big a nuisance, and try to schedule ahead at the end of your tunings, possibly offering a discount for making the next appointment while you are finishing the first one. After a few years, you'll be able to predict the slow times, and possibly figure out some other work to keep you busy through them. For instance, if people need repairs or minor rebuilding, you could schedule the work for August, especially since many people take a vacation then. That way, you could take home the action or keys for work, and your customers won't miss the piano while it is out of commission, since they're gone. In the end, the problem is too much work, not too little. Just keep doing good tunings, and word of mouth will get you where you want to be, without a lot of telephone nagging or postal expenses. Susan Kline >Hi Everyone, >Does anyone here have the trouble of getting people to reschedule >for their 6 month tunings? I've been told I do quality work. Maybe >I feel it more because I haven't been in business as long as someone >who might have 300 customers and 30 of theirs don't return calls or >reschedule. do you guys run into things like people not returning >calls, moving etc? I'm finding this to be rediculous. >Marshall -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20100817/4ee8eb57/attachment.htm>
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