As with some local school districts, no work can be paid for without a Purchase Order Number. I learned quickly to secure the work order before starting the job. I don't even accept a tuning request from a piano player at a restaurant without first talking with the restaurant owner/manager. This situation is a heads-up on procedure. If there's a request for repair get authorization from the people paying the bill, not some supposed agent. And perhaps the manufacturer's business office could have a Claim Form available in pdf format to expedite the process. That way, no missing information would stall the payment. -- Regards, Jon Page
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