Great post, Jane. Agree 100%. Friends, Jane Jones, Roger Jolly, and Samick USA are not "them" or "those idiots." They are us; dedicated piano people trying to treat people right. I tend to be reactive and judgemental too, Wim. Ask me how that's worked for me in a small, intelligent community like this one. Relax. We're gonna be seeing each other for years and years. Apologize to the nice lady. David Andersen On Oct 27, 2009, at 3:00 PM, Jane Jones wrote: > Willem, > As someone pointed out, I don't think this is the place to be > airing. Everyone can make his or her own judgement, but we all have > to work together. Accounts payable gave me check # 83594 that they > have mailed to you. Your invoice was sent back to me because it was > not complete.. All it had under "service rendered" was "3 hours". > Obviously, they needed more information. I gave them the > information and you have been paid. > > As for emails answered, I responded to all but the last one, but I > do not respond to inappropriate language. If I somehow owe you an > apology, I apologize. > The industry is too small and too important to what we do to be > arguing and I won't go down that road. I implore anyone who has any > outstanding issues to contact me. Working together, we can resolve > them. These types of inuendos and accusations do nothing to move us > forward. > > Jane > --- On Tue, 10/27/09, wimblees at aol.com <wimblees at aol.com> wrote: > > From: wimblees at aol.com <wimblees at aol.com> > Subject: Re: [pianotech] Don't work for this manufacturer > To: pianotech at ptg.org > Date: Tuesday, October 27, 2009, 1:25 PM > > > By the way, for the record, this technician has been paid for all > his services, and the dealer was notified of this. Dealers are > reimbursed, as well. Most of the time technicians are not privy to > this information, as dealer accounts are credited many times instead > of sending checks. > > Jane Jones > Samick Music Corporation > > For the record, unless the check was sent yesterday, I have NOT > received payment. As far as the statement "In most cases, > manufacturers have problems processing invoices when they are not > complete." all of the information about these repairs (customer > name, address, piano name, model and serial number, amount of > repairs, what was done, etc. ) were on my invoices. As I asked Jane, > if the information was not there, why wasn't I asked about it in a > timely manner, like a week or two, instead of 3 months later. > The bottom line is this. Samick is a VERY SLOW PAYER. Don't work for > them > > Willem (Wim) Blees, RPT > Piano Tuner/Technician > 94-505 Kealakaa Str. > Mililani, Oahu, HI 96789 > 808-349-2943 > www.Bleespiano.com > Author of: > The Business of Piano Tuning > available from Potter Press > www.pianotuning.com > > > -----Original Message----- > From: Jane Jones <jjmusic at bellsouth.net> > To: pianotech at ptg.org > Sent: Tue, Oct 27, 2009 1:11 am > Subject: Re: [pianotech] Don't work for this manufacturer > > I am sorry this type of action has been taken. As this has come up > before, I feel the need to respond. If you will recall, we have had > this problem before, but for the most part all issues have been > resolved. From time to time, things do take longer than they > should. In most cases, manufacturers have problems processing > invoices when they are not complete. That was the case here. (In > addition to not receiving the invoice when this tech thought we did.) > > I will be reviewing the way invoices are submitted and although > typically, it has been a very easy process for a tech to submit an > invoice, this will probably change. I encourage any technician to > contact me personally at jjones at smcmusic.com if you have any > outstanding issues, and I will gladly resolve them. > > By the way, for the record, this technician has been paid for all > his services, and the dealer was notified of this. Dealers are > reimbursed, as well. Most of the time technicians are not privy to > this information, as dealer accounts are credited many times instead > of sending checks. > > Jane Jones > Samick Music Corporation > > Please be assured that we appreciate all help that is received by > technicians in the field. We realize what you face out there and > have every intention of taking care of you. > > --- On Tue, 10/27/09, wimblees at aol.com <wimblees at aol.com> wrote: > > From: wimblees at aol.com <wimblees at aol.com> > Subject: [pianotech] Don't work for this manufacturer > To: Pianotech at PTG.org > Date: Tuesday, October 27, 2009, 3:10 AM > > Technicians are asked by stores to take care of problems with new > pianos. In some cases the store pays the technician. But sometimes > the store ask the technician to send a bill to the manufacturer. In > all my years of doing this, the manufacturer usually pays within a > month, and sometimes even as soon as a week. But I want to warn you > about one manufacturer that doesn't pay in a timely manner. I am > telling you my story, so that hopefully other technicians won’t have > the same problem as I have had. > > Last June the dealer for whom I do some work asked me to make a case > repair on one of the pianos in his store. At about the same time, he > asked me to make a minor repair on a piano of the same brand at a > customer’s home. The dealer asked if I would send the bills to the > manufacturer. That was at the end of June. I finally got a check at > the end of September, 3 months later, but only after five or six e- > mails back and forth, where each time the factory representative > promised a check would be sent “right away”. About 2 weeks before I > got my check, the excuses were they she had been gone for a week, > and the accountant had gone on vacation. > > In the middle of August I did some more work on the same piano, and > sent another bill to the manufacturer.. I still haven’t been paid, > even though the factory representative told me, after she admitted > never having received the original bill, she would personally “walk > the bill to the accounting department”. Now when I send an e-mail, I > don't even get an answer back. > > I am telling all of you this to warn you NOT to do any work for the > Samick Piano Company. If a dealer asks you to send the bill directly > to Samick, either don’t do the work, or tell the dealer you want to > get paid by him/her. The dealer will probably hesitate, because from > what I’ve been told, Samick doesn’t reimburse its dealers, either. > > Willem (Wim) Blees, RPT > Piano Tuner/Technician > 94-505 Kealakaa Str. > Mililani, Oahu, HI 96789 > 808-349-2943 > www.Bleespiano.com > Author of: > The Business of Piano Tuning > available from Potter Press > www.pianotuning.com -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20091028/9c107cc3/attachment.htm>
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