[pianotech] Don't work for this manufacturer

[Dave Davis]

Hi David,

No, I'm not calling Wim out on his experiences and I agree with you, in that it was a bit intemperate. (Although, I am a Mixed Martial Artist and do enjoy a good brawl <grin>). 

This may be a good time to start a thread called "Good business practices in working with manufacturers". Even before the downturn in the economy, manufacturers worldwide were facing difficulties.  We all (technicians, dealers, and manufacturers) should work together to build strength in the piano community. 

Just saying. 

Best regards,

Dave Davis, RPT



-----Original Message-----
From: David Skolnik <davidskolnik at optonline.net>
Date: Tue, 27 Oct 2009 10:03:17 
To: <pianotech at ptg.org>
Subject: Re: [pianotech] Don't work for this manufacturer

So Al, Dave -
Allowing for the possibility that calling for an outright ban on 
performing services for the manufacturer might have been a bit 
intemperate, are you challenging Wim's claims regarding his own 
experience?  Maybe he's gotten really cranky over these last 
pineapple years, or maybe he's still on dial-up, but something must 
have transpired to make him feel the necessity to take this 
measure.  Neither Jane's nor Dave's posts would necessarily alter 
what Julia wrote.  Dave simply says that he hasn't had the same 
experience (for which we assume he is grateful), and Jane Jones' 
response isn't as skillfully wrought has I would have wished:

>Date: Tue, 27 Oct 2009 04:11:11 -0700 (PDT)
>From: Jane Jones <jjmusic at bellsouth.net>
>Subject: Re: [pianotech] Don't work for this manufacturer
>I am sorry this  type of action has been taken.
She could have said that she was sorry that Wim, or Mr. Blees felt it 
necessary to take this type of action, but instead, she elected to 
put the negative focus on what he did.

>As this has come up before, I feel the need to respond.  If you will 
>recall, we have had this problem before, but for the most part all 
>issues have been resolved.
So, Wim is not alone.  It's happened before, and "for the most part", 
been resolved.  So, what's happened with those that haven't been? I 
asked rhetorically.

While writing this, Julia's completely unnecessary apology has come 
in, as has Scott Nelson's post which, to my mind is more out of line 
than Wim's.

>Hi List,
>I don't usually reply to situations like this, but the original 
>posting by Wim was, in my opinion, completely out of line. I don't 
>do work directly for Samick, so I can't comment on their timeliness, 
>but it is totally out of place on this list to suggest a public boycott.
>
>I have had difficulty with several manufacturers as far as getting 
>proper replacement parts, orders lost, or "gray area" warranty 
>questions resolved. It is part of the business. No particular maker 
>is completely immune to this type of problem.
>
>So, either learn to deal with it, or don't do any work on these 
>pianos. Just don't post it in this manner on the Pianotech List.
>
>Scott Nelson

Wim didn't advocate a public boycott.  He did not tell the public not 
to buy these pianos. He was speaking to, and sharing his frustration 
with fellow technicians.  That the list  itself has become an 
amorphous amalgam is not his responsibility.  There has been so much 
more inappropriate trash appearing on this list over the years.

I don't want to start an all-out brawl here, and I have actually had 
a pleasant conversation with Ms. Jones some time ago, but what's up 
with everyone jumping on a fellow technician of YEARS who is 
expressing his frustration?   Frankly, I think Jane owould be wiser 
to offer Wim a better apology, rather than subscribing to Scott's effusion.

David Skolnik
Hastings on Hudson, NY


At 09:06 AM 10/27/2009, you wrote:
>Julia, I guess you didn't read the replies from Jane and Dave before 
>you wrote this.
>
>Al
>
>From: <mailto:KeyKat88 at aol.com>KeyKat88 at aol.com
>Sent: Tuesday, October 27, 2009 8:53 AM
>To: <mailto:pianotech at ptg.org>pianotech at ptg.org
>Subject: Re: [pianotech] Don't work for this manufacturer
>
>Greetings,
>
>          Thanks for this. And I am going to guess here that the 
> reason the dealer told you to bill the company is probably because 
> they themselves have been dealing with this...and got tired of the run around.
>
>Julia
>Reading, PA


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