[pianotech] Warranties

[David Ilvedson]

I would have had a conversation with the dealer about how you made the sale for him to your customer.   I would have a problem with losing my customer for his sale...

David Ilvedson, RPT
Pacifica, CA  94044

----- Original message ----------------------------------------
From: "David Love" <davidlovepianos at comcast.net>
To: pianotech at ptg.org
Received: 10/2/2009 5:45:18 PM
Subject: Re: [pianotech] Warranties


> 

>Again, this isn't exactly the situation.  I'm not talking about a warranty
>situation (the piano needing warranty repairs) where the issuer of the
>warranty, as Israel pointed out, needs to be given the option to take care
>of it and therefore can choose who that person is that does the repair.
>This is a case of voiding a warranty by virtue of having someone else tune
>the piano when nothing yet has gone wrong.  

> 

>David Love

>www.davidlovepianos.com

> 


> 

>Baldwin did it for years, sort of. I live in a 2 store town and whenever I
>ran across a warranty issue on a Baldwin(back when Baldwin was Baldwin)if I
>wasn't working for the dealer or hadn't been to "Baldwin school" I had to
>turn it over to the dealer.

>After I went through this a few times I just referred the customers to the
>dealer when I ran across a warranty problem because I wasn't going to waste
>my time with the run around from Baldwin. I also wasn't going ot jack up my
>phone bill, for years they refused to have a toll free number for technical
>service, you had to call them on your dime.

> 

>Mike


>-- 
>I intend to live forever. So far, so good. 
>Steven Wright 


>Michael Magness
>Magness Piano Service
>608-786-4404
>www.IFixPianos.com
>email mike at ifixpianos.com