[pianotech] Warranties

[Ron Overs]

David,

I've issued limited warranties with my own rebuilds, stating which 
technicians I have authorised to do the work. I don't know if its 
illegal, but I'm not prepared to have certain techs who I don't trust 
having a field day bending pins all over the shop.

Car dealers can void a warranty if it is carried out by a 
non-authorised service business.

Ron O.


>Is it even legal under those circumstances?  It seems like a 
>potential conundrum.  For example, the rebuilder issues a warranty 
>but is the only one who can service it (i.e. tune, regulate, voice). 
>Something goes wrong and the rebuilder is the one who must verify 
>that it's a warranty problem.  He doesn't want to (let's say it's 
>something in the gray area) and so the owner calls someone else for 
>an opinion who evaluates the piano by, say, tuning it.  Now someone 
>else has serviced the piano and that voids the warranty even though 
>in the process of tuning it the new technician finds that, for 
>example, the rim glue joint is failing.  What would the legal ruling 
>be?  It is my understanding that you either issue a warranty or you 
>don't.  Once you issue the warranty you can't void it for basic 
>servicing provided by another party, just like the warranty on a car 
>can't be voided because you choose to have someone else change the 
>oil-unless they use non standard materials.
>
>David Love
>www.davidlovepianos.com
>
>From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] 
>On Behalf Of Stephen Grattan
>Sent: Thursday, October 01, 2009 1:52 PM
>To: pianotech at ptg.org
>Subject: Re: [pianotech] Warranties
>
>Only if the warranty is issued by him. ie one of his rebuilds.  But 
>not for new pianos.
>
>Steve Grattan
>Lost Chord Clinic
>
>
>
>From: David Love <davidlovepianos at comcast.net>
>To: pianotech at ptg.org
>Sent: Thursday, October 1, 2009 4:45:06 PM
>Subject: [pianotech] Warranties
>Can a dealer issue a warranty on a piano stipulating that the 
>warranty is only valid if their technician services the piano?  I 
>thought that was illegal under fair trade laws or something related.
>
>David Love
><http://www.davidlovepianos.com/>www.davidlovepianos.com
>


-- 
OVERS PIANOS - SYDNEY
    Grand Piano Manufacturers
_______________________

Web http://overspianos.com.au
mailto:ron at overspianos.com.au
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