David The warrantee issued by a tech on a rebuilt piano is good only if the tech does the work. If the customer thinks the work is defective, and can back that up with a statement from another tech, then some sort of legal steps need to be taken. But the original tech should not have to pay for work done by another tech, without prior approval. At least that's my opinion, what ever that's worth. Wim -----Original Message----- From: David Love <davidlovepianos at comcast.net> To: pianotech at ptg.org Sent: Thu, Oct 1, 2009 11:11 am Subject: Re: [pianotech] Warranties Is it even legal under those circumstances? It seems like a potential conundrum. For example, the rebuilder issues a warranty but is the only one who can service it (i.e. tune, regulate, voice). Something goes wrong and the rebuilder is the one who must verify that it’s a warranty problem. He doesn’t want to (let’s say it’s something in the gray area) and so the owner calls someone else for an opinion who evaluates the piano by, say, tuning it. Now someone else has serviced the piano and that voids the warranty even though in the process of tuning it the new technician finds that, for example, the rim glue joint is failing. What would the legal ruling be? It is my understanding that you either issue a warranty or you don’t. Once you issue the warranty you can’t void it for basic servicing provided by another party, just like the w arranty on a car can’t be voided because you choose to have someone else change the oil—unless they use non standard materials. David Love www.davidlovepianos.com From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Stephen Grattan Sent: Thursday, October 01, 2009 1:52 PM To: pianotech at ptg.org Subject: Re: [pianotech] Warranties Only if the warranty is issued by him. ie one of his rebuilds. But not for new pianos. Steve Grattan Lost Chord Clinic From: David Love <davidlovepianos at comcast.net> To: pianotech at ptg.org Sent: Thursday, October 1, 2009 4:45:06 PM Subject: [pianotech] Warranties Can a dealer issue a warranty on a piano stipulating that the warranty is only valid if their technician services the piano? I thought that was illegal under fair trade laws or something related. David Love www.davidlovepianos.com -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20091001/1efa02aa/attachment-0001.htm>
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