Matthew, Would you go to a doctor to ask that your appendix be removed? Or would you just report the symptoms and let the doctor make the diagnosis? I think you can ignore the client's diagnosis but listen to what she is saying about the symptoms, and then do some investigation. Work with the worst key and when you can make it play better, discuss with the client what you propose and how much it will cost. Tom Cole Matthew Todd wrote: > I had a client leave me a voicemail wanting some additional work in > the future. She has in her mind that the felts (i'm assuming the > punchings and/or key rebushing) need replacing, because the piano is > getting harder to play. She just wants a quote so she can plan for it. > > Now, are there specific questions I need to ask her over the phone to > get more of an idea? I can always do the work like she asks, but > then, it may or may not remedy the problem she is having. I would > rather be certain what she is wanting and be confident that the > problem will be resolved when I am thru. > > I already tuned her piano several months back, so I really don't want > to charge her an additional service call to come out so we can discuss > options, because she did mention it to me at the tuning appointment. > > I would appreciate to know how to best approach this. > Thanks! > > ***_TODD PIANO WORKS_* > Matthew Todd, Piano Technician > (979) 248-9578 > http://www.toddpianoworks.com <http://www.toddpianoworks.com/> >
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