too picky about tuning

[AlliedPianoCraft]

I second what David said below.

If you have a problem with a tuning, call me within a week. How can you guarantee a tuning after that? If it's a good customer and it's just a unison or two, I will cut them some slack and fix it even after a few weeks. After 6 months, you need a tuning.

Al Guecia




From: David Love 
Sent: Monday, June 02, 2008 9:42 AM
To: 'Pianotech List' 
Subject: RE: too picky about tuning


You're being way too generous.  After six months, somebody calling and
telling me it went out right away???  They should have called then.  What
can you possibly determine now?  After six months you will undoubtedly find
the piano out of tune.  So what are you going to do?  I think you should
have nipped this one in the bud on the phone by telling them that they
needed to call you six months ago since at this point you will not be able
to determine what the problem was, that you can't generally guarantee
tunings because there are too many outside factors that influence tuning
stability and it's time for the piano to be tuned again anyway.   

David Love
davidlovepianos at comcast.net
www.davidlovepianos.com 


-----Original Message-----
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Farrell
Sent: Monday, June 02, 2008 5:00 AM
To: Pianotech List
Subject: Re: too picky about tuning

...I'm off to an appointment this morning to look at my second complaint in
ten years about my tuning. The first one was about five years ago and the
lady was a looney. I wonder how this one will shake out - it's been six
months, but she said it "went out" right away after I tuned it. I know I
shouldn't do anything for her at no charge, but I likely will - largely
because of low number of complaints I've had. 




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