too picky about tuning

[Paul T Williams]

This bit me in the butt once.  I tuned an undesireable upright for a piano 
teacher.  She was happy when I left.  4 weeks later, she called me saying 
the piano sounded horrible.  I returned to retune (thinking this was a 
regular paying gig...)  Sure it was out of tune, but the piano had also 
been moved out of the room, floors refinished and piano pushed back in 
during a humid summer.  Of course it was out of tune and explained it to 
her.  She refused to pay me to retune.  It's like those new customers who 
say "it was in tune when I bought it!"

Oh well, Ignorance sucks!

Paul






"David Love" <davidlovepianos at comcast.net> 
Sent by: pianotech-bounces at ptg.org
06/02/2008 08:43 AM
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Pianotech List <pianotech at ptg.org>


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RE: too picky about tuning






You’re being way too generous.  After six months, somebody calling and
telling me it went out right away???  They should have called then.  What
can you possibly determine now?  After six months you will undoubtedly 
find
the piano out of tune.  So what are you going to do?  I think you should
have nipped this one in the bud on the phone by telling them that they
needed to call you six months ago since at this point you will not be able
to determine what the problem was, that you can’t generally guarantee
tunings because there are too many outside factors that influence tuning
stability and it’s time for the piano to be tuned again anyway. 

David Love
davidlovepianos at comcast.net
www.davidlovepianos.com 


-----Original Message-----
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On 
Behalf
Of Farrell
Sent: Monday, June 02, 2008 5:00 AM
To: Pianotech List
Subject: Re: too picky about tuning

...I'm off to an appointment this morning to look at my second complaint 
in
ten years about my tuning. The first one was about five years ago and the
lady was a looney. I wonder how this one will shake out - it's been six
months, but she said it "went out" right away after I tuned it. I know I
shouldn't do anything for her at no charge, but I likely will - largely
because of low number of complaints I've had. 
 





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