Wim It's worth a try to ask the manufacturer, but be prepared to eat it. Good luck! Paul Willem Blees <wimblees at aol.com> Sent by: pianotech-bounces at ptg.org 07/22/2008 09:17 PM Please respond to Pianotech List <pianotech at ptg.org> To Pianotech at ptg.org cc Subject who pays? I ordered a part for an upright piano from a well known major manufacturer. When I ordered it, I included the model and serial number. But the manufacturer sent the wrong part, and the right part is no longer in production. I am able to send the part back, and get credit for it, but I will not get reimbursed for the shipping costs. Since I live in Hawaii, that came to over $40. Who should pay the shipping cost? The manufacturer, for sending the wrong part? (like that's going to happen) Do I have to eat it? (it wasn't my fault the manufacturer sent me the wrong part). Or the customer? (It wasn't her fault, either). Willem (Wim) Blees, RPT Piano Tuner/Technician Honolulu, HI 808-349-2943 www.bleespiano.com Author of The Business of Piano Tuning available from Potter Press www.pianotuning.com The Famous, the Infamous, the Lame - in your browser. Get the TMZ Toolbar Now! -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20080723/1bc12ab2/attachment.html
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