who pays?

[Fenton Murray]

There's a book out, 'The Business of Piano Tuning' , I think it's available from Potter Press. It should cover this scenario.
Fenton
  ----- Original Message ----- 
  From: Willem Blees 
  To: Pianotech at ptg.org 
  Sent: Tuesday, July 22, 2008 7:15 PM
  Subject: who pays?


  I ordered a part for an upright piano from a well known major manufacturer. When I ordered it, I included the model and serial number. But the manufacturer sent the wrong part, and the right part is no longer in production. I am able to send the part back, and get credit for it, but I will not get reimbursed for the shipping costs. Since I live in Hawaii, that came to over $40. 

  Who should pay the shipping cost? The manufacturer, for sending the wrong part?  (like that's going to happen)  Do I have to eat it?  (it wasn't my fault the manufacturer sent me the wrong part).  Or the customer? (It wasn't her fault, either). 


  Willem (Wim) Blees, RPT
  Piano Tuner/Technician
  Honolulu, HI
  808-349-2943
  www.bleespiano.com
  Author of 
  The Business of Piano Tuning
  available from Potter Press
  www.pianotuning.com

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