who pays?

[David Skolnik]

Wim,

Depends upon how soon you're planning to retire.  There are all sorts 
of things you could do to pursue them and persuade them to confront 
the illogic of such a policy.  Your victory might last up until the 
next time you needed to order something from them.
On the other hand, I would be very interested to know more of the 
details: what part for a well known piano is no longer 
available?  Maybe someone on list has one.  Surely you can tell us.

Listen to Sydney

David Skolnik
Hastings on Hudson, NY



At 10:15 PM 7/22/2008, you wrote:
>I ordered a part for an upright piano from a well known major 
>manufacturer. When I ordered it, I included the model and serial 
>number. But the manufacturer sent the wrong part, and the right part 
>is no longer in production. I am able to send the part back, and get 
>credit for it, but I will not get reimbursed for the shipping costs. 
>Since I live in Hawaii, that came to over $40.
>
>Who should pay the shipping cost? The manufacturer, for sending the 
>wrong part?  (like that's going to happen)  Do I have to eat 
>it?  (it wasn't my fault the manufacturer sent me the wrong 
>part).  Or the customer? (It wasn't her fault, either).
>
>Willem (Wim) Blees, RPT
>Piano Tuner/Technician
>Honolulu, HI
>808-349-2943
>www.bleespiano.com
>Author of
>The Business of Piano Tuning
>available from Potter Press
>www.pianotuning.com
>
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