who pays?

[Willem Blees]

David

It's a part that I've never ordered from?ANY manufacturer since?I started in business 31 years ago, so the chances of having to use it again before I retire will be very slim. Even living here in Hawaii, I doubt if?that particular part would be needed again. (Besides, it's gone already). ?It was a hammer spring rail for a 28 note bass Steinway F. 

Wim

-----Original Message-----
From: David Skolnik <davidskolnik at optonline.net>
To: Pianotech List <pianotech at ptg.org>
Sent: Tue, 22 Jul 2008 4:38 pm
Subject: Re: who pays?



Wim,

Depends upon how soon you're planning to retire.? There are all sorts of things you could do to pursue them and persuade them to confront the illogic of such a policy.? Your victory might last up until the next time you needed to order something from them.
On the other hand, I would be very interested to know more of the details: what part for a well known piano is no longer available?? Maybe someone on list has one.? Surely you can tell us.

Listen to Sydney

David Skolnik
Hastings on Hudson, NY



At 10:15 PM 7/22/2008, you wrote:

I ordered a part for an upright piano from a well known major manufacturer. When I ordered it, I included the model and serial number. But the manufacturer sent the wrong part, and the right part is no longer in production. I am able to send the part back, and get credit for it, but I will not get reimbursed for the shipping costs. Since I live in Hawaii, that came to over $40. 

Who should pay the shipping cost? The manufacturer, for sending the wrong part?? (like that's going to happen)? Do I have to eat it?? (it wasn't my fault the manufacturer sent me the wrong part).? Or the customer? (It wasn't her fault, either). 

Willem (Wim) Blees, RPT
Piano Tuner/Technician
Honolulu, HI
808-349-2943
www.bleespiano.com
Author of 
The Business of Piano Tuning
available from Potter Press
www.pianotuning.com
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