On Wed, Jul 16, 2008 at 10:57 AM, lee innocent <ljinno at googlemail.com> wrote: > My ad is the first ad in the yellow pages under piano tuning. > I get lots of people enquiring about tuning fees but do not book an > appointment because this is the first call theyve made. > > I tend to give them a price and thats the end of the phone call, > they then phone the next person in the book. > Apart from fee, what other points do you use to engage to build a > conversation with the enquirer? > In a nutshell, what is the best way to secure a tuning appointment while > they are on the phone. > > Lee > Hi Lee, I save them from making the other calls by telling them my charge is about the average for my area, I tell them I have my wife check every so often to make certain I'm not charging too much or too little. I can't check that would be price fixing. I then ask them about their piano, their uses for it, that I offer a free estimate of repairs with each new tuning. Somewhere during the conversation I drop in that I've been doing this for 39+ years and explain the difference between a tooner and a technician. Not all but a good 80% book the appointment. Mike -- Perfection is not attainable, but if we chase perfection we can catch excellence. Vince Lombardi Michael Magness Magness Piano Service 608-786-4404 www.IFixPianos.com email mike at ifixpianos.com -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20080717/2e7fa4dd/attachment.html
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