Customer Satisfaction

[Matthew Todd]

Greetings,
 
I will be servicing a clients piano tomorrow.  I tuned it about a month ago, and it is a callback.  She wasn't complaining about the tuning, but there is one note toward the bass section that doesn't quite match the tone of the surrounding notes.  When I was there I could tell a slight difference, but not much.
 
Anyway, I will be going there tomorrow to attempt to satisfy this client.  My only fear is that I will be doing some work here, and she still won't be satisfied.  If she is not, do I still charge her?  This is the client you may remember me mentioning some time back that there are vibrations on a few notes that are played.  Well, this is the one.  Plus there is a paper clip that she dropped in the soundboard, and another tech she has called could not find it.  Plus there are two notes that she said sounded a little sharp to her.
 
So, if I cannot satisfy these situations, what would you do in my shoes?
 
Thanks in advance,
Matthew


      
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