what would you do.

[Diane Hofstetter]

You have to charge for the work you did.  You work hard and do quality work. 
  Your family deserves to have  your earnings go toward the family's 
welfare.

The customer has to work it out with the unethical ____ who took them.  How 
dare they penalize you for doing quality work for them?

Pretty soon no one will do quality work.




Diane Hofstetter




----Original Message Follows----
From: "Leslie Bartlett" <l-bartlett at sbcglobal.net>
Reply-To: l-bartlett at sbcglobal.net, Pianotech List <pianotech at ptg.org>
To: <pianotech at ptg.org>
Subject: what would you do.
Date: Wed, 14 Mar 2007 22:18:10 -0500

Today I tuned a piano which the owner said was tuned two weeks ago, but
sounded badly.  The former tuner, listed in Chinese Yellow Pages (huge
Chinese population here in Houston), left a mute in the piano, a phillips
screwdrever, and screwed about with the fallboard.   The piano was from zero
to 60 cents flat, 15-25 in the first five octaves, and about 25-40 in the
last two.  Amazing.  It was a pretty tough-to-tune LaPetite Kimball baby
grand, however NOT untuneable in any way. Pins were very "Kimball-esque"-
tight and consistent.    Would you have charged these folks for the pitch
raise, having already paid for something they obviously "didn't get"?

les bartlett
houston

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