what would you do.

[David Love]

Full service appointments.  I think it's the best way to do it.  

 

David Love
davidlovepianos at comcast.net
www.davidlovepianos.com 

-----Original Message-----
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of David Chadwick
Sent: Thursday, March 15, 2007 5:18 PM
To: l-bartlett at sbcglobal.net; Pianotech List
Subject: Re: what would you do.

 

Les, 

Everyone's comments are right on as far as making sure you get paid for your
work. I have made a change in the way I charge for  all of my service calls
by keeping my price at a higher amount that would normally cover a pitch
raise, fine tune and some touch-up regulating. It's annoying to the
customers when they are told that the price you quoted has become more
because of this or that. Since I've raised my rate I have had more business
(believe it or not) and I'll see a tip every so often.  I'll spend 90+
minutes per appointment and most people are thankful to have a more
comprehensive service done. When was the last time you worked on a piano
that didn't need work other than a tune-up. It's also a bit more satisfying
for me to make a better musical instrument out of the piano so I can enjoy
playing some demo songs and feel and hear the improvements. 

 

David C. 

----- Original Message ----- 

From: Leslie <mailto:l-bartlett at sbcglobal.net>  Bartlett 

To: pianotech at ptg.org 

Sent: Wednesday, March 14, 2007 8:18 PM

Subject: what would you do.

 

Today I tuned a piano which the owner said was tuned two weeks ago, but
sounded badly.  The former tuner, listed in Chinese Yellow Pages (huge
Chinese population here in Houston), left a mute in the piano, a phillips
screwdrever, and screwed about with the fallboard.   The piano was from zero
to 60 cents flat, 15-25 in the first five octaves, and about 25-40 in the
last two.  Amazing.  It was a pretty tough-to-tune LaPetite Kimball baby
grand, however NOT untuneable in any way. Pins were very "Kimball-esque"-
tight and consistent.    Would you have charged these folks for the pitch
raise, having already paid for something they obviously "didn't get"?

les bartlett 
houston 

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