what would you do.

[Leslie Bartlett]

I didn't charge them for the pitch raise, but told them I wanted to talk to
their daughter about the piano. She hasn't called
tho............................    It took me about two hours.   I would
rather work a bit harder and see people not get screwed. the lady of the
house said,"We have, in our family, four pianos.  I will give your name to
all the rest."  So, I should gain four customers out of the deal.  .........
les 

-----Original Message-----
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Diane Hofstetter
Sent: Saturday, March 17, 2007 4:18 PM
To: pianotech at ptg.org
Subject: RE: what would you do.

You have to charge for the work you did.  You work hard and do quality work.

  Your family deserves to have  your earnings go toward the family's
welfare.

The customer has to work it out with the unethical ____ who took them.  How
dare they penalize you for doing quality work for them?

Pretty soon no one will do quality work.




Diane Hofstetter




----Original Message Follows----
From: "Leslie Bartlett" <l-bartlett at sbcglobal.net>
Reply-To: l-bartlett at sbcglobal.net, Pianotech List <pianotech at ptg.org>
To: <pianotech at ptg.org>
Subject: what would you do.
Date: Wed, 14 Mar 2007 22:18:10 -0500

Today I tuned a piano which the owner said was tuned two weeks ago, but
sounded badly.  The former tuner, listed in Chinese Yellow Pages (huge
Chinese population here in Houston), left a mute in the piano, a phillips
screwdrever, and screwed about with the fallboard.   The piano was from zero
to 60 cents flat, 15-25 in the first five octaves, and about 25-40 in the
last two.  Amazing.  It was a pretty tough-to-tune LaPetite Kimball baby
grand, however NOT untuneable in any way. Pins were very "Kimball-esque"-
tight and consistent.    Would you have charged these folks for the pitch
raise, having already paid for something they obviously "didn't get"?

les bartlett
houston

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