Setting up appointments

[piannaman at aol.com]

Hi Matthew,

It depends on the client.  I try not to be to pushy about setting up appointments 6-12 months ahead, but I suggest it.  Many customers prefer it that way, because they write it on their calendar or put it in their Palm and they don't have to think about it.  I always make sure and remind these folks a week beforehand, though.

As for a cancellation policy, I don't charge if they call a day in advance, or if they call at all.  I have a no-show fee in my price list, but I haven't implemented it too often.  I'm a sucker for a good excuse....and I can always make use of the time.  From a business perspective, I think it's good to have a policy.  As sole proprietor, it is your choice as to how you implement it.

Regards,


Dave Stahl, RPT

Dave Stahl Piano Service
650-224-3560
dstahlpiano at sbcglobal.net
http://dstahlpiano.net/





-----Original Message-----
From: Matthew Todd <toddpianoworks at yahoo.com>
To: Pianotech List <pianotech at ptg.org>
Sent: Fri, 1 Jun 2007 9:25 pm
Subject: Setting up appointments



After you've tuned your clients piano, does it work well to schedule their six month or 1 year tuning before you leave?  Does the client normally agree to scheduling that far out?

 

I got to thinking about this after observing my wife's doctor's appointments.  After she finishes one app. she goes to the app. desk to get the next date scheduled, and it is written on a card, then given to her.  A few days before her app. she gets a call from the dr. reminding her.

 

Have any of you tried this system for our field?  Could this give us more income rather than just tuning, and then call in six months in hopes that you can schedule another tuning?

 

Is it also possible to implement a cancellation policy?

 

Thanks for the advice and tips!

Matthew


Get the Yahoo! toolbar and be alerted to new email wherever you're surfing. 

________________________________________________________________________
AOL now offers free email to everyone.  Find out more about what's free from AOL at AOL.com.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20070602/350d7705/attachment.html