Setting up appointments

[Barbara Richmond]

Matthew,

This subject has come up a number of times on the list.  

Some clients agree to it, and some don't.  It's a good way to find and keep the people who really want to take care of their pianos.  Then you can fill in--at your leisure--with the folks who don't.   The system is also handy for making appointments nearer to each other--you know, same area of town, etc, so you can save drive time and gas.

Send out the reminder and then you may want to call ahead, too.  

As far as cancellations, well, I'd rather know ahead of time than have a no-show.

Barbara Richmond, RPT
near Peoria, IL

----- Original Message ----- 
  From: Matthew Todd 
  To: Pianotech List 
  Sent: Friday, June 01, 2007 11:25 PM
  Subject: Setting up appointments


  After you've tuned your clients piano, does it work well to schedule their six month or 1 year tuning before you leave?  Does the client normally agree to scheduling that far out?

  I got to thinking about this after observing my wife's doctor's appointments.  After she finishes one app. she goes to the app. desk to get the next date scheduled, and it is written on a card, then given to her.  A few days before her app. she gets a call from the dr. reminding her.

  Have any of you tried this system for our field?  Could this give us more income rather than just tuning, and then call in six months in hopes that you can schedule another tuning?

  Is it also possible to implement a cancellation policy?

  Thanks for the advice and tips!
  Matthew


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