Mark, It usually depends on who asks me to check out the problem. If it's the store where the piano was purchased, I will bill them. If it's the manufacturer, it's their baby. If the manufacturer's willingness to pay for work done is questionable, or if contacting the manufacturer's rep proves impossible, I will bill the customer. In your case, the implication that another tech may somehow be involved in causing the problem raises questions about whether the customer should be responsible for payment. Have you seen the piano? Good luck, Dave Stahl -----Original Message----- From: mps at usol.com To: pianotech at ptg.org Sent: Thu, 2 Nov 2006 9:09 AM Subject: Warranty Work Question Greetings... I am scheduled to repair a piano for a client of mine. I was just informed by them that it was to be paid by the manufacturer/dealer. I was contact via phone with the manufacturing company and they have sent me a form in which to fill out for this repair. Now the question... I have a very good business reputation with this client and would hate to lose them. I am prepeared [even have scheduled a date, (this Saturday) to make the necessary repairs]. But if the company tells me they can't pay me after all, I am out the money. If I don't pull through on repairing this piano, I could potentially damage an otherwise good business relationship with a client. I am well aware that this is a word of mouth business. What would you do? Also, this warranty form I need to fill out is asking me to make the call if it is a factory defect or a defect in workmanship of a previous technician. I DO NOT want to point fingers at anyone! What is a new technician to do here? So many variables I guess. Thank you for your time Mark Mark's Piano Service mps at usol.com ________________________________________________________________________ Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20061102/cd548df0/attachment.html
This PTG archive page provided courtesy of Moy Piano Service, LLC