Greetings... I am scheduled to repair a piano for a client of mine. I was just informed by them that it was to be paid by the manufacturer/dealer. I was contact via phone with the manufacturing company and they have sent me a form in which to fill out for this repair. Now the question... I have a very good business reputation with this client and would hate to lose them. I am prepeared [even have scheduled a date, (this Saturday) to make the necessary repairs]. But if the company tells me they can't pay me after all, I am out the money. If I don't pull through on repairing this piano, I could potentially damage an otherwise good business relationship with a client. I am well aware that this is a word of mouth business. What would you do? Also, this warranty form I need to fill out is asking me to make the call if it is a factory defect or a defect in workmanship of a previous technician. I DO NOT want to point fingers at anyone! What is a new technician to do here? So many variables I guess. Thank you for your time Mark Mark's Piano Service mps at usol.com
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