---------------------- multipart/alternative attachment Dave Good post & philosophy. The important thing is that the whole piano is being improved. Ist time it's hammer blow & Loss , next time let -off, next time the dip & as the trust builds the request is do whatever it needs to make it right. You'll know you've arrived when the request is for voicing & not tuning. You got em trained at this point. At Yamaha Little red school house La Roy would tell us that if the Japanese technicians were not being invited for lunch then they were not doing there job. In Japan if you are there at lunch time & uninvited it means they didn't like you enough & it was your fault & repeat busniness unlikely. SO much of our businesses is personal re pore with the client , which includes just being personable, prompt & likeable. I read once that people know when they meet a business person for the first time that in less than 10 seconds there mind is made up as to wether they have chosen to do business with you or not. What that something is for me is confidence, calmness knowledable & hence trust. I want to feel good about the people I do business with & so do our clients. Most piano owning people want Quality people & service & if they are convinced you're the real deal they will open their hearts & , homes & don't mind paying for it. Waytago Dave Dale Dale, Dave, Barbara and others who have been in business for years have built long-term trust with their clients. Those of us who are newer to the business need patience to develop these types of relationships. Dave Stahl ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/c5/b1/3b/91/attachment.htm ---------------------- multipart/alternative attachment--
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