New Baldwin

[Avery Todd]

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At 09:15 AM 3/21/05, you wrote:
>Tom S. wrote:
>"How about another client who has an 8 yr old Baldwin grand who has a 
>negative crown or positive downbearring throughout the soundboard. Baldwin 
>has informed them that they are not honoring any of those warranties."
>
>I had a new Steinway with the exact same circumstances (full quarter-inch 
>reverse crown). Stenway wouldn't do anything because their opinion was 
>that there was nothing wrong with the piano.

And that surprises who??????

Avery

>
>Terry Farrell
>
> > Geeeeze Don....lighten up! Take a walk, get some fresh air!
> > There's plenty of room for criticism with regards to this particular 
> company
> > due to their own demise from once a  a pretty darn good product to where
> > they are struggling today. Do I wish them harm...heck no. I wish them all
> > the best. In fact I hope to someday see them back near the top where they
> > once shared market space with the finest manufactures in the world. They
> > still have strong potential to be great  and I wish them all the best.  .
> >    However, their demise is their own doing and whether or not I stand on
> > the sidelines pretending to being a good cheerleader or not won't effect a
> > darn thing. Maybe I have sour grapes due to a recent situation with a 
> client
> > who recently purchased a Baldwin F grand which was delivered with multiple
> > problems, one being a touchweight of over 70 grams (downweight) AND they
> > paid the full retail price AND the factory nor the dealer would have
> > anything to do with correcting any of the issues .  Out of respect and
> > concern for my  client I donated the my own time and money to correct the
> > problems.
> > How about another client who has an 8 yr old Baldwin grand who has a
> > negative crown or positive downbearring throughout the soundboard. Baldwin
> > has informed them that they are not honoring any of those warranties.
> >  How about the 10s of thousands of $$ they owe the brotherhood of 
> dedicated
> > technicians out there who diligently did ( and are doing) their warranty
> > claims...which incidentally have a low chance of being paid back, 
> including
> > the $1800 they owe me.
> > Do I wish there to be one less? It depends what you mean "one less". One
> > less manufacturer who honors their product and honors their commitment to
> > their customer. Or one less manufacturer who is not honoring their
> > commitments and warranties to the customer.  If it's one in the later
> > category, then one less would be better. Put yourself in the shoes of a
> > customer on the bad end of one of these deals.
> >     As far as what your perception of what this list represents, it
> > represents all piano related topics, points of views, ideas, technical
> > ideas, and even folks like yourself who want to play self appointed 
> Opinion
> > Police, deciding on what should or should not be part of the list.  I
> > respect your opinion and hopefully you'll come around respect other's
> > opinions as well. THAT'S what this list is about.  A manufacturer who has
> > failed to honor warranties and not pay out warranty fees is legitimate 
> fair
> > game and is very pertinent to this body, with or with our expressed
> > approval.
> > I apologize if my outburst of sarcasms  hit a nerve with you but my 
> opinion
> > is what it is.
> > Flamesuit on!.
> > Tom Servinsky

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